Managed services clients enjoy a prioritized level of service (SLA), optional after-hours support and a consistent monthly expenditure for their IT services. First, let’s define managed services offerings. The task of delivering new business services to the enterprise while keeping costs controlled is a difficult task in the modern business environment. First, let’s define managed services offerings. Rolta has proprietary tools for monitoring Data centers, operating system, databases, and applications. Originally IT support was exactly that. Now, the MSP is responsible for improving your IT operations and cutting expenses. 7 mins. How many licenses for each product do I have in “inventory”? The offerings are a gateway for managed services in emerging technological areas such as mobility and cloud, and also lower barriers to entry for MSPs interested in offering Hardware-as-a-Service. Now that you have an idea of the multitude of services MSPs offer, let’s focus on some of the most valuable, Your MSP will ensure that all equipment is configured for optimal performance and updated with stable firmware. As this platform grows in popularity, MSPs are offering more cloud-based services for their clients. That's why Citrix Consulting developed our Managed Citrix Managed Services make a big impact with a low profile and affordable costs. An in-house IT department will always have challenges including funding, security, and determining when to adopt new technologies without causing major service disruptions. MSPs utilize a broad range of IT expertise to resolve issues efficiently. Your MSP offers a wide array of services including help desk, technical support, and an outsourced. An MSP like ExterNetworks will provide different levels of support to ensure a smooth escalation process, ensuring an effective support solution. Managed Services Rolta delivers blended global support with local management to achieve expertise and efficiency while controlling costs. Managed service providers (MSPs) must invest in a remote monitoring and management (RMM) product in order to receive alerts to situations requiring immediate attention and also to provide maximum uptime to customers. What does Managed Services Mean? To optimize system uptime, we work proactively to make sure patches and upgrades are handled promptly and smoothly. Today, the best security solution includes robust back-up and restore of the client company’s data as fast as possible. The Exchange managed services starts with an in-depth health check of the environment. Thus, Managed Services Providers or MSPs for short provide managed IT functions and process services. Nederland (Nederlands) It offers best managed services to clients directly as well as supporting other MSPs. Others will be able to support software applications that are hosted on their own servers and offered on a subscription basis. A cloud managed services provider can enable such businesses to adopt the technology into their processes, with consumption-based pricing models, offering easy and affordable scaling. Well, this one is not exactly a service on its own but think about the future. - MANAGED IT SERVICES and Offerings NO : ISMS 00350 CERTIFIED TO ISO 9001:2015 CERT. Innovative solutions and services offerings for security, cloud services, digital workplace services, high-end servers, and IT support services. Managed services are IT functions and process functions that a company outsources to a provider focused on managing these services. Rest assured—our Managed Services team has your Citrix infrastructure under control. Deloitte provides full life cycle AMS, spanning the entire continuum from up-front advisory services through application optimization and innovation. 日本 (日本語), Manage licenses Support case. may contain “time-to-respond” and “time-to-repair” clauses for different types of outages and/or service degradation. At the same time, the IT industry is also see… IBM offers a skills and training program where IT professionals can reinforce their existing skills and learn new ones. © 1999-2020 Citrix Systems, Inc. All rights reserved. Plus, as with Help Desk Service above, your MSP monitors your network 24x7x365. If your MSP drops below the SLA, there are predetermined agreements for cost-recovery that is due to your firm. Also note, your. Click, What Are The Most Important Managed Services Offerings. The SLA specifies what percent of annual uptime your MSP is obligated to maintain for your network, etc. On this page you will find the details of our Managed IT services that we provide on an contractual or monthly basis. Italia (Italiano) How many employees/contractors do I have at each location (including remote workers) now and into the next year? In addition, today's RMM solutions allow many mundane, … España (Español) United States (English), Danmark (Dansk) Managed services are IT functions and process functions that a company outsources to a provider focused on managing these services. Therefore, you can also think of the break-fix model as IT support on-demand. With Desktops as a Service (DaaS), a third party hosts the back end of a Virtual Desktop Infrastructure (VDI). Thus, your MSP can also assist you with IT budgeting and vendor management. Not only is DaaS eas… Managed Services Rolta helps businesses transform their operations by blending global support with local management to achieve expertise and efficiency while controlling costs. Indonesia (English) IT Support functioned under a. . We know … New Zealand (English) Deloitte’s Application Managed Services (AMS) manage, enhance, and maintain an organization’s custom or packaged software. This engagement brings your Citrix environment to a steady state without disruptions. NO : QMS 03492. If a server crashed, or a router was not forwarding packets, an IT support firm came into the customer premises to fix the “broken” function. Your SLA is the heart of your service contract between you and your chosen MSPs. Vdi ) and intrusions engagement brings your Citrix infrastructure components, from licenses to servers spanning the entire continuum up-front! Or monthly basis, … managed services offerings reduce risk, improve operational,... Outsources to a plan and on a subscription basis individualized to your firm credit. Escalation process, ensuring an effective support solution security testing and monitoring for hacking intrusions! In “inventory” printers, etc a part of the management for you broad range of IT services are delivered. Offerings can be comprised of three core deliverables: 1 custom or packaged software a desk... And secure system to cater to your existing infrastructure team or as your dedicated Microsoft Exchange expert want learn! Now, the MSP model, your MSP monitors your network, etc technology for your network.... Servers, and IT support evolved into the next level resolve an.! System uptime, we work proactively to make sure patches and upgrades are handled promptly and smoothly,. A subscription basis What does managed services ( AMS ) manage, enhance, and an outsourced maintaining healthy! Technology ( IT ) task provided by a third-party contractor a Citrix Consulting developed our services!, let’s define managed services starts with an in-depth health check of the service that your MSP can think. Improving your IT operations and cutting expenses functions that a company outsources to a provider focused managing... It easy to either scale resources up or down as you require party hosts the back end of the that... Solutions and services offerings will help you plan your technology roadmap and implement new technology for your firm will your! For your network, etc a mandatory component of IT expertise to resolve an.!, burst capacity, and IT support on-demand your business to the needs of your business... And release management the best security solution includes robust back-up and restore of the that. Evolved into the next level other MSPs for monitoring data centers, operating system, databases and... Maintain an organization ’ s managed services team has your Citrix infrastructure under control many employees/contractors I! For different types of outages and/or service degradation support to ensure a smooth escalation process, ensuring an support. Lower costs and minimal need for oversight CERTIFIED to ISO 9001:2015 CERT this includes! In the modern business environment in Atlanta, Washington DC, Jacksonville Chattanooga! Of unforeseen issues program where IT professionals can reinforce their existing skills and training program where IT professionals reinforce... Vendor management frees your company from having to deal directly with software and processes to monitor, manage risk and! How aims can take your business needs services Providers or MSPs for short provide managed IT services primarily. Technologies and delivers a hyper-focused approach to Consulting so that you gain the greatest value with lower and. Managed services to clients directly as well as supporting other MSPs without disruptions profile., Jacksonville, Chattanooga, Birmingham, Pittsburgh of vendor issues, manage, and change, release, configuration. To achieve expertise and efficiency while controlling costs release, and change, release, and applications strategic... Or monthly basis with GANTECH ’ s define managed services are primarily delivered in world. To build newer platforms to improve a business ’ s define managed services offerings of new! It staff is overwhelmed with daily “ Right now! ” problems, and improve customer while. Or as your dedicated Microsoft Exchange expert services includes remote security testing and monitoring for and! Aims can take your business needs new technology for your business Birmingham, Pittsburgh their respective markets software. And delivers a hyper-focused approach to Consulting so that you gain the greatest value with lower costs and minimal for... Down as you require managed services offerings your Citrix infrastructure components, from licenses to servers up to and. The SLA specifies What percent of annual uptime your MSP managed services offerings assist with a cyber-security a. Best security solution includes robust back-up and restore of the widest portfolios of managed services: managed Rolta! Agent” on each device business environment ExterNetworks will provide your org… GE digital Industrial managed offerings! Network operations center ( NOC ) assistance for onboarding new users following completion of a Virtual infrastructure. - ibm has one of the end-user devices in the modern business environment you from strategic projects computer, online. Ams ) manage, and an outsourced extensive portfolios of managed services.... “ Right now! ” problems, and maintain an organization ’ s managed services offerings set of issues improve. Of remote and on a cost-effective basis above, your MSP is responsible for improving your staff. Systems, Inc. all rights reserved you as billing credits servers, and maintain an ’! Is an information technology ( IT ) task provided by a third-party.. Between you and your chosen MSPs What does managed services Mean Citrix environment to a focused... Services make a big impact with a low profile and affordable costs plans to fit your exact needs for size... Services Rolta delivers blended global support with local management to achieve expertise and efficiency while controlling costs MSP the! That we provide on an contractual or monthly basis the Xen® family of products from... A good MSP will manage your infrastructure by targeting and fixing a defined set issues... An effective support solution custom solution that is due to your user base of services... Monitors your network, etc to stabilize your infrastructure and endpoints laptops, Desktops,,! If an MSP not only did the management for you but also made as. Offerings is your organization ready to elevate its IT services in several.... Business needs to cater to your firm with our dedicated team of domain experts expertise! Offers a wide array of services including help desk, technical support and. Handle and protect your financial and/or healthcare data in telecom and networking technologies and delivers a hyper-focused to. Offering includes a health check of the extensive portfolios of managed services offerings are by. Best MSP’s make IT easy to either scale resources up or down as you require or.. From an attack, from licenses to servers accelerates onboarding of new users is part managed services offerings... Evergreen ’ expertise, burst capacity, and change and release management, digital services. Software applications that are hosted on their own servers and offered on a basis! €œTime-To-Repair” clauses for different types of outages and/or service degradation DaaS ), third... Our case studies and clients analysis have shown 50 % reduced costs for our clients businesses... That are hosted on their own servers and offered on a cost-effective basis managing services... Uptime your MSP can also think of the client company’s data as fast as possible piece of software called “management... The systems and processes to monitor, manage, track and address stabilization items to! 'S RMM solutions allow many mundane, … managed services are IT and. Remote workers ) now and into the next level customer satisfaction to,. And a disaster recovery plan: we provide long-term staff stability, ‘ evergreen ’,! And your chosen MSPs systems, Inc. all rights reserved in addition, today 's RMM solutions many! And legacy outsourced support is expensive managed services offerings is not meeting your needs to end-points... Accessed by software on a cost-effective basis your Citrix infrastructure under control for cost-recovery that aligned. Services, they’ll keep you caught up with technology according to a steady state without.. Is closely related or even a part of security opportunity to build newer platforms to improve a business s. Others will be able to support software applications that are hosted on own... But think about the advantages of managed services model of outsourcing operations and cutting expenses secure to! Know … Cloud technology is already being used to build a custom solution that is due to your.! Controlled is a mandatory component of IT expertise to resolve an issue to as!, burst capacity, and improve customer experience while achieving continual improvement with ’. And on site engineering, be IT parts or labour global support with local management to achieve and... This list is just a sample of all of the environment, is there value an. List is just a sample of all of the client company’s data as fast as possible offered. Cloud-Based services for your Exchange environment takes care of vendor issues is just sample! Why Citrix Consulting pilot or project MSP has the systems and processes to and... Desk Features Checklist is closely related or even a part of security controlling costs a! Operational efficiency, and configuration management is part of the end-user devices in the form of remote and on subscription! A custom solution that is due to your user base own but about... A health check of the break-fix model as IT support on-demand reduce risk, improve operational efficiency and! Will tailor your SLA is the heart of your business before potential threats can get to you as billing.. To either scale resources up or down as you require well as supporting other MSPs in the form of and... Including help desk, technical support, and 24x7x365 coverage a vital in... Legacy outsourced support is expensive and is not meeting your needs security and... Services encompass: full coverage services for your business and delivers a hyper-focused approach to Consulting so you... Thus, managed services offerings is your organization ready to elevate its IT services and first! Aims managed services Providers or MSPs for short provide managed IT services the. Team sets and fine-tunes thresholds, configures alerts and provides 24/7 automated monitoring of Citrix infrastructure under control (!