It’s been trailed on social media as making “it easier than ever to connect with the people and places that matter to you”. Love Phil’s techie buzzword parade! - Quicker Save time. The website needs to work for everyone who might want to catch an Arriva bus. This seems to be an issue with a lot of routes. We stream data in real time from the Transport For London (TFL) data API stream, meaning you’ll get up to date arrival times for buses, tubes, trams, river boats and cable cars straight from the source! Download our new app! Ironically, that was exactly what was available with the PDF timetables on the old site! – admiiredly a small local concern. Actually, I haven’t yet managed to find a PDF timetable which doesn’t have the small number 1 next to all Sunday journeys – in effect, Arriva are telling anyone who looks at these timetables that they just do not operate on Sundays. More. With the apparent move away from printed timetables (assuming anyway there is somewhere to obtain them) such as First Essex and now Stagecoach South West where nothing at all is produced, the web site is the companies shop window and needs to be as customer friendly as possible. a) English is not the mother tongue; and BUS SERVICES between Whitchurch and Shrewsbury will remain unchanged, despite changes elsewhere on Arriva's bus network. Meanwhile on Teesside and in … The good news is that journey planning and live bus info is still available on our new app – where you can purchase tickets and plan your journeys all in one place. Whoever signed this off needs to consider their position. Download our new app! (I haven’t included every page here but hopefully there’s enough to give you an idea of the nonsensical nature of the presentation – even better, click on this link and click on the top entry ‘1 from Blyth Bus Station to Widdrington Station Turning circle’ and just for fun scroll down through all the pages.). Two linked routes running a town service withdrawn and alternative provision made by altering the route and timetable of two interurban routes takes prominent place at the head of the website on the home page. Harlow - Hertford - Welwyn Garden City - Hatfield - St Albans - Watford - Uxbridge - Heathrow Airport 724 Mondays to Fridays Notes Sch - Hertfordshire School days only #Sch - Hertfordshire Non School days Notes Sch #Sch Sch By Holly Patel. I could select a ticket, complete a prefectly acceptable account sign-up form, which left me in a position to complete a purchase. If you want your career to be heading towards teamwork, great rewards, opportunities and new challenges – make your next stop, Arriva. All drivers are horrid, always late, customer service just put you on hold which automatically hangs up if you try to make a complaint. One has had a ticket downloaded to her phone TWICE (reissued the second time by Arriva customer services) but it won’t display on her phone to be scanned and some others are finding that the e-tickets won’t scan on the buses anyway. . How about Ipswich Buses’ website for an example of good practice? Receive local news and access bus service updates for your chosen area; The Arriva Bus App features bus services throughout the UK, except for those operated on behalf of Transport for London. Out of the bus network in my small town, the changes are: I reckon ‘1. There’s a tab headed ‘Services and timetables’. Also difficulties with finding future revised timetables may reflect a frustrating feature of many bus info, branding and marketing systems – that they pretend that the current network is now fixed and will never change. Change ). Christmas has come early for transport users in County Durham, with Arriva North East opening their brand new, state of the art depot in Belmont. From: To: Travel now. Then comes a Monday- Saturday block in the other direction. For example, the 31/33 routes between Peterborough and Whittlesey were recently diverted via Pondersbridge for 15 days because of planned work to provide services for a new housing development on the main road, but this was not mentioned on the Stagecoach website updates even though the stops between the Fenman and Whittlesey Broad Street were not served, there were substantial delays to buses and some disruption occurred. The must-have Arriva Bus App Track your bus in real-time and much more! I would not mind a bad webpage if it at least works. Arriva’s new UK Bus App has finally caught up with First and Stagecoach by combining separate apps for m-ticket purchases with general information. Forces us to use it. Finding the same problem this morning I despaired. Microfactories. Our new Arriva UK Bus app will make it easier than ever to connect with the people and places that matter to you. It’s not until you click on tab 2 (of 8) at the bottom of the listing …. Just don’t ask which bus goes to Leeds Castle. Bus & Coach Buyer has been at the forefront for industry news to bus and coach operators for twenty five years, yet after a quarter of a century Bus and Coach Buyer is still the place to buy and sell both in print and online. More so when I found that the downloaded timetable only had either the 71 or 71A in the off peak! It gets a one star rating from me, and that’s being generous. We all know it’s a test site so no-one gets hurt. Like countless other companie are doing this is an absolutely HORRENDOUS ‘Tabletized’ Desktop website (re)Design!, headache inducing white, clunky, sluggish, massive tiles, menus, sticky headers/elements, fonts and search boxes, countless needless/pointless clicks, all designed for ‘finger pointing’ on phones and inflicted onto Desktop/Laptop users looking for a more advanced user experience!, it looks like it’s been designed for TODDLERS!, that is condescending and INSULTING!. I only know that because I’ve been recently. There is what could be a useful option in ‘Search below to see where Arriva buses are near you’. Bad luck if that’s your school. I believe that Cowie were originally motor dealers (of various sorts) who moved into public transport almost by accident. Travelwest web app. Designed as you say by someone who doesn’t have a clue. Unfortunately now replaced by the standard one size fits all Go Ahead version, which whilst better than some, can be very frustrating to find the route you want. The Managing Director replied to me ‘I have forwarded your email to my team’. *You* may choose to use Google to plan your journeys, but that doesn’t necessarily mean everyone else does. As a new Arriva app and M ticket customer I feel a little ripped off. And from that viewpoint, this site is objectively spot on. I know my blogposts can be riddled with spelling mistakes from time to time, but it’s just me tapping away on my keyboard for a bit of fun, and I try and get posts out within a matter of hours of a visit, so sometimes they’re a bit rushed and written on a smartphone while on a train or bus with a poor signal (that’s my excuse anyway). Click on a route number and the pdf of the timetable that fills your sceeen is as inexplicably bonkers as the route listing. I suspect the problems with the maps (common to other websites with these types of auto-generated maps) are: Whether you want to know the live departure time of the next bus, where the nearest bus stop is, or how to get to your destination, the Arriva Bus App is for you. Technologies. We’ve launched our new app. But the bad news is they’re not easy to find. There are also maps of the route networks for Derby, Hinckley and Leicester to complement it. And some of them are not so useful, showing no route numbers. It’s horrific, try looking for the Chester-Flint-Holywell-Rhyl group of services[11 changes to 11M in Holywell] 11/11A/11M/11X they’re all separate pdfs, not only that, once you’ve found the right 11 & clicked the timetable link, you have to then scroll down through 110 to 119, then 11As to get to 11M, the old site wasn’t great but the new one is far worse. Regarding the Travel Centres, Arriva’s Leicester Travel Centre re-opened last week (Tuesday 18th August). I don’t work in the bus industry; as my username suggests, I work in the rail industry, where painful experience has taught me that a surprising percentage of supposedly internet-savvy people (those who appear to be living their lives via Snapchat/Instagram/Tiktok/whatever-this-week’s-must-have-is) seem utterly unable to use Google Maps or Google’s search engine even to find their way from a railway station to their local destination, let alone use Google or the operator’s apps to plan their journey. V České republice provozujeme 2 000 autobusů, 35 trolejbusů a 5 vlaků a zaměstnáváme více než 3 200 zaměstnanců. Also on Bank Holidays’. I do use a PC at home but I don’t have a phone which can run ‘apps’ and I can’t really afford to buy and run one on my pension – and I don’t see why I should have to do so just to know my bus times (I really wouldn’t have any other use for a smartphone). …on which a further click brings up “Popular places” in each region, with three highlighted places and pretty photos and an option of selecting from a drop down menu of many more places. This highlights the important of good expert cartography by people who know buses. We’ll be retiring the current mTicket app towards the end of September and gradually removing the number of available tickets on sale in this older app. I wonder if they will ever re-open? Products. And the big drawback is, rather than use the Traveline database, it only uses Arriva’s database of services. Timetables are only shown strictly according to the route number you’ve picked. d) a journey planner for those unable to understand the maps and timetables For example, Chesham – the infamous 1 and 1A are listed along with a description of the delights to be found in Chesham as happens with each location – and which pretty much read the same for every place, other than the detail of theatre names being different. It was always my understanding that the German railways bought into Arriva (the ridiculous name should give you a clue) solely for it’s rail interests, intending to dispose of the bus business at an appropriate time. Of the north east municipals I don’t think that I ever got to ride Darlington Corporation .I got Hartlepool, Cleveland Transit and Tyne and Wear TPE buses under the belt before they where privatised,all owned by Stagecoach now the company which put Darlington out of business.i think that Stagecoach sold the Darlington outfit to United after running it for a bit then United became Arriva North East shortly afterwards. So to realise there’s a 20 minute frequency on a Monday to Friday, you have to read across the two separate blocks. It may have those “stunning landscaped grounds” but Arriva aren’t going to help you find out how to “venture there”, even though they tempt you to visit! Get precise real-time predictions for public transit, the smartest & fastest trip plans, and a step-by-step navigator when you’re going to unfamiliar destinations (or to wake you up from a mid-trip nap™). 2) the people writing the software don’t reflect that many bus routes don’t have the same routing for every journey – the latter must be hard to do on automated mapping. 56 School Bus Transportation Services Companies in Brooklyn, New York. Unfortunately, both the Hinckley and Leicester maps are out-of-date, still showing services which were either changed or withdrawn over a year ago! Add to Wishlist Track My Bus is a innovative solution by XSSecure to all users who are traveling by buses or having fleet of vehicles. Much too often large organisations think they know best, but it is not always clear how they generate this confidence. We’ve made it easier than ever to connect with the people and places that matter to you, by updating our website and launching a new app. Arriva is the leading scheduled bus service operator in Croatia, connecting 1000s of destinations across the country and abroad. I've gotta be honest Steve, after I have had a look at the app and compared it too the old one. Download Arriva Croatia free app on your smartphone. And yet their journey planner is happy to have me using the routes that are cancelled at the end of this week all the way through next month. Here's a more practical look at our new journey app, featuring real time information - so you can see where your bus is and how long before it arrives! For example, take the very first route listed – route 1 Blyth to Widdrington Station. What on earth does that mean? And surprising as DBs rail website is perfect. The fact is that Arriva do seem to accept that a timetable that can be printed out is a necessity but have botched the provision of them, making it hard to track them down and, when you find them, they are now in a format which makes them almost impossible to use. On our website you can find information about timetables and prices of all carriers of Arriva Croatia, as well as service information about bus stations in Croatia, our ticket offices, bus stops and conditions of carriage. What new rules will affect your business? I think it’s designed by 2 year olds for 2 year olds to play with… it’s no use to those needing transport!!!”. Plan Your Journey. New Releases. Good old German efficiency, not. It’s unlikely to be particularly positive). I see that Arriva’s Travel Shop in Guildford bus station is closed. That doesn’t necessarily have to go wrong – but if you also outsource the analysis and the testing, the disaster is probably a foregone conclusion. They’re clearly in the wrong job. New Arriva Group CEO, Mike Cooper, starts in Oct but before that we can all email Deutsche Bahn’s CEO, Richard.lutz@deutschebahn.com. The new mobile app for iPhones and Android-powered smartphones will provide customers with much greater functionality than the current application. What useless rubbish. …. A customer has complained after issues with the Arriva bus app left them having to pay twice for a ticket. … then enter Leeds Castle as your destination for which you have to scroll down the list of 20 options for Leeds (that’s Leeds, West Yorkshire of course)…. I like Arriva bus services in West Yorkshire, especially their Sunday Double Deckers in the Kirklees area, but this is utterly abysmal & depressing. – with a note ‘Only during Bank Holidays’. I too despair; if the www is the way forward (which it is), then why don’t website developers get input from users during the development process . Check timetables and bus stop details, find the lowest prices book bus tickets fast and easy, manage your bookings and board the bus using QR code! when I worked on computer system development in a large ex-public sector company, we got the department which would be using the system to write a Statement of Requirements, which after some discussion and amendment was converted to a Detailed System Specification which they signed off. A different approach, using a New Method. Useless, pointless, meaningless, whateverless. What a pity they didn’t. It is quite impressive how every iteration of the website is significantly worse than what went before. Nu Venture does. it’s surely logical to do so, and any company that accepts such a rubbish offering needs to look closely at their managers that signed it off. The Help Portal has twenty-five pages of questions to wade through – although there is a search function which narrows it down a bit if you type in a relevant word. The new Arriva Italia will have a fleet of 1350 buses, 1500 employees and 50.2 million buses / km … to “Service changes in the Wakefield area”. May I commend the Intalink website? Years ago (please don’t groan!) You dont in many cases no what bus you will want to get. that you eventually find seventeen route 2s which are listed after three route 1As and followed by four route 20s. New tallinja app Download from App Store or Google Play. Fill in your details below or click an icon to log in: You are commenting using your WordPress.com account. If anyone has any information or experience which may be of help, please contact me by email [paulthesame@outlook.com] Forget waiting for the bus - make the bus come when you want, under a new initiative being launched by Arriva. on Arriva’s new website. Additional features that can be accessed through the Arriva app include access to all local timetables, comprehensive departure/arrival times and journey durations, as well as service updates, FAQs, a ‘contact us’ section and links through to purchase mobile bus tickets through the existing m-ticket apps. ( Log Out /  So you get the crazy situation of, for example, noting under Locations – Maidstone – it encourages you “to venture to Leeds Castle”…. Simply download and you’re good to go. Its front page clearly gives you links to ticketing, timetables and maps, and includes service updates. ArrivaClick continues its regional growth by adding Ebbsfleet in Kent from next week. They’re very much legacy I’m afraid. You have to create a new account and password – and take care to download the correct version as the App store yesterday was still showing the old app being available. . But unfortunately, unless you live at the terminus, your local route won’t be found. But, of course for that, you have to know to click on route 1A (listed a long way from route 1 – see above) which also lists peak time journeys as well as all the daytime journeys every half an hour, as they’re 1A rather than 1. Estimated Bus & Train Arrival Times - Includes arrival time estimates in minutes (e.g. On looking at the Explorer North East entry, as I buy that ticket occasionally, it shows validity on Weardale services but I had understood they had withdrawn from the scheme some time ago. For example, how do I know what page route 74 is? Three new college routes (including a replacement for the withdrawn rural route, as long as you only want to travel at college times during term-time) Even worse, the timetable is incomplete as it only shows half the service, the other half of this integrated ‘partnership’ operated route is run by Carousel Buses providing a 15 minute frequency combined. You can eventually find some data by careful searching but it is probably not complete and searching often pulls up old out of date data . Some timetables, if they have different journey patterns in the evening or at weekends have a nonsensical presentation. I like to think I’m fairly tech savvy, but I’m well aware that a lot of other people aren’t – even if they are brandishing the latest iPhone27 or Android93CurlyWurly device, and it’s something that the IT industry really needs to start accepting and making allowance for. It doesn’t work. Granted, the route list is excessive and ordered in true number order; a look-up box would’ve been helpful. The comment they make about their origins doesn’t really demonstrate their pedigree in this field. It was established in 1938 as T Cowie and through a number of mergers and acquisitions was rebranded Arriva in 1997 and became a subsidiary of Deutsche Bahn in 2010. George Ewer & Co, known by many for their Grey-Green Coaches operation, also had a string of profitable motor dealerships in Hampshire that Cowie rather wanted to expand their sphere of influence southwards away from Tyneside. There is an ability to use a drop down menu to select a particular Arriva region to sift through all this news for relevance, but even so, those regions are rather large – eg North East or Wales for my local news relevant to my bus route. T want a three day ticket so bought a return on the Arriva site editions.Do n't an... Presentation, journey plans and mobile ticketing are where it ’ s recently launched Arriva bus app them... Has lot and lots of problems shown at the site open mouthed in at. Into one single place device, so being able to: - your. Number and the Times ie a simple timetble Transit ; best route ; service updates read.... For an example of good practice 15th January 2021, 12:42 pm fully accessible, with the Arriva bus left! 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Centres, new arriva bus app ’ s bus is at any given moment app provides information on where a user the to. Operators, National Express to suspend all coach services on Sunday night else does sprinkled some German there. Než 3 200 zaměstnanců is excessive and ordered in true number order ; a look-up box ’! Shrewsbury will remain unchanged, despite changes elsewhere on Arriva 's bus network location is aimed! Been helpful, showing no route numbers brings up the old Arriva regions … lot of....