When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. But, how can we access the lost data on the computer? Generation, Windows 10 Home und 1 TB SSD geliefert. u/derfmcdoogal, did you ever get anywhere with private messaging u/DellCares? Scan for virus and remove it. I've been using Ubuntu ever since I created this post. One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. Drain the remaining battery by holding the Power button for a minute. The day it came out, I ordered one with the NVIDIA chipset, 16 GB RAM, 2K screen and 512 GB memory. Expert Service 24/7 für 1 Jahr inklusive. At last, restart your computer, and the black screen problem will be fixed. Did you try doing a test on the LCD? Something to do with load perhaps? report. I have tried on various browsers, Netflix app etc and the same issues occurs. Gratis. Receiced xps9310 few days ago. Is anybody having the same issue? share. Once the creation is done, you will be given three simple steps to follow to complete the process. Step 2: There, you will find the explorer.exe process. Refer the link-. An unexpected black screen can happen on Asus, Lenovo, HP or Dell laptops in a number of scenarios in Windows 10, which may stem from hardware issues and logical faults - for example, a connection problem with your display, power supply, hard disk, internal memory, graphics card, virus attack, mistaken operations, software incompatibility and more. Overuse of CPU for a long time could also lead to overheating of the system. Anyone here suggests a different solution than I listed? The online retailer has already kicked off its Black Friday sale , too. 4. How to Take Screenshots on Dell XPS 13? Dell Price £1,349.00. Hi, I have noticed in the past 4 weeks that my screen has been playing up when I enter full screen mode to watch videos. Press ON Button. Close. XPS Help. Try to fix this error by checking the functionality of your hardware. One primary reason for Dell XPS 13 black screen with no logo is corrupted BIOS settings or outdated BIOS version. Dell XPS 9350 screen goes blank. When the Dell black screen appears after login, and now it is stuck, you can't use the usual way to restart the system. I have done Full Reinstall, BIOS Update, Driver Updates, Disconnect Battery. Log in or … Start by performing a hard reset of your laptop to resolve this black screen error. When my computer goes on standby mode, the screen won't turn on but the keyboard light will come on. Disabling the GPU driver and using generic drivers solves the problem but without a working GPU, it's not a remotely decent experience. Before resolving the Dell black screen problem, we must know the possible causes. Users have faced a lot of issues when plugging in external storage devices or other peripherals into the USB Type-C port of the laptop. Test the display function by connecting your laptop to a perfectly working monitor. So far it's working completely, with the latest driver installed. Tried almost every possible GPU drivers from both Dell and Intel. Don't let the amount of time taken up by the process discourage you as it's the only time-consuming step. Edit: better put this here in case other people encounter this. Dell XPS 13 13.3-inch laptop: $1,049.99 $879.99 at Dell Save $170 - You'll find an $879.99 sales price on the XPS 13 in Dell's latest Black Friday laptop deals this week. Make sure that you select the "Save and Exit" option before you hit the Enter key to save the changes and exit BIOS. Please let me know if you've learned anything more. Sadly W10 on my XPS13 is no go and it's sad that there is no official word on this from Dell. just "fixed" this for now. Posted by 4 years ago. If the screen appears black, but you realize that the processes and applications are still running, then the trouble may be caused by a virus or malware. Whether you lost files due to some random error or system crash, there is always a possibility that you can get everything back with just one click. 24,27 € (1%) Versand. My theory is it's some kind of driver safety feature (since I can get it to work with the generic windows driver) mixed with an overheating event. Issues with dell xps 9310. Step 2: In the Automatic Repair screen, choose Advanced Options and navigate as Troubleshoot > Advanced Options > Startup Settings > Enable Safe Mode and hit the "Restart" button. hide. Step 1: Restart your laptop and when you see the Dell logo, press F2 or F12 keys several times until the Entering Setup screen appears. XPS 13 9350 - Out of Solutions; Black Screen After GPU Driver Install. Tried messing around with power management settings it didn't help. We'll see if it has issues again. It cost me a lot of precious time trying to solve this and not even being able to identifying the god damn problem is really annoying and I run out of ideas. It is caused by a damaged video card, monitor, or faulty video driver or cable that is connected to the system. Now the screen is black but the mouse arrow is still present and it still can be moved around. Quickly download and install the Recoverit data recovery tool on your computer. Of course, the singular best place to find an XPS 13 deal is going to be Dell. Finally I took the case off, unplugged the battery, and literally stuck the whole laptop in the freezer. When the Dell desktop black screen doesn't seem to get fixed, then hard reset could be useful. Get more out of your XPS 13 with Dell Power Manager which dynamically delivers the maximum power from your processor by customizing fan speeds. Posted by 1 month ago. The screen will often go black. Press question mark to learn the rest of the keyboard shortcuts. dell xps 13 stuck on dell logo, New Dell XPS8700. This is a video that demonstrates the screen flicker issue I've been having with my Dell XPS 9360 with QHD+ screen. The Explorer.exe process manages all processes currently running on the laptop. Issues with dell xps 9310. I have the same configuration as you and have tried the majority of things you have (BIOS update, driver updates, disconnected battery), but nothing seems to help. Dell XPS 15 9560 randomly goes black screen. Upgraded from Win 8.1 to Windows 10 and worked fine for about a month. Hi folks, I'm having this super annoying problem with my XPS 13 9350 (i7 6500u-Touch). Thanks! Let us know what is the operating system currently installed on the system and the Graphics card, BIOS driver version installed. If this is the cause, the black screen will be limited to a particular application instead of the entire system. The system will eventually shut down, and you need to wait patiently before you try to restart it. 2. Here's what you should do: If the force restart doesn't work to fix the Dell XPS 13 black screen, then you should try booting up the system into Safe Mode. The order process, tax issue and invoicing to end user are conducted by Wondershare Technology Co., Ltd, which is the subsidiary of Wondershare group. Do not remove the USB to avoid interruption. Step 2: Again, press F9 to load default settings and then press the ESC key to exit BIOS. Start the program and select "Recover from Crash Computer" as your recovery option. Click the "Format" button and proceed. How to run the LCD test? Just started doing this in the past couple of weeks since the Creators Fall Update. I've had a Dell XPS 9350 for about 3 days now and I have a maddening issue that I can't get rid of. With the Safe Mode, we can carry out basic troubleshooting and fix the problem. Now allow your system to reboot, and the BIOS settings will reset. Here are the top methods that are most likely to fix the issue. Dell XPS 15 9550 - Black screen. Simply select the process and hit "End Task.". FREE. Disassembled the laptop, removed the battery drained the remaining power. Shut down the laptop using the Power button and remove all the peripheral devices connected to it. By any chance, if you lost some data or files while trying to fix the error, then Recoverit Data Recoverit is always here as a backup tool. How do I fix Dell laptop turns on but the screen goes black? When I install the Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black. 2. Archived. Just follow the steps below to update the graphics drivers: If the problem lies with the graphics driver, then it will be fixed right away. Weniger Rahmen, mehr Pixel mit unserem neuen xps 13. So, you need to resolve the issue by restarting the process. The Dell XPS 17 checked all my boxes: portable, powerful and professional. To do this, run a Dell Diagnostics by restarting your PC, pressing "F12" on the Dell logo, and then choosing "Diagnostics" when the boot menu appears. This issue seems to be because of the fact that the Wi-Fi adapter and port seem to be connected hardware a… What to do when Dell laptop screen goes black randomly? Close. Taking Screenshot of the Whole screen by Pressing “PrtSc” key I have no clue whats going on. If the laptop isn't getting proper ventilation, then it will suffer from overheating. New comments cannot be posted and votes cannot be cast, The unofficial subreddit for Dell Technologies, Press J to jump to the feed. Now plug the battery and the charger back in the laptop and try restarting it. --English below-- DELL XPS 13 scherm probleem, bij het openen en sluiten kan het scherm van de XPS 13 willekeurig uitvallen. Abrupt black screen crashes/BSOD - Win 10/Dell XPS 13 9035 Hey, everyone. Help. They do nothing but waste my time. Step 3: As the system boots in Safe mode, head to the device manager again and then try updating the OS or graphics drivers to get rid of the black screen. You can also reseat the memory modules as loose memory modules can cause this error. Still no go. Right now, the new issue occurs. I can hear the Windows notification sounds and brightness slider doing its thing but I can't see anything other than a black screen. How to fix Dell laptop stuck on starting Windows screen? Have you ever come across the Dell laptop black screen after login? Close. Having owned a Dell XPS 13 9350 for ~4 years with no issues, I wanted to upgrade to another Dell computer in early-2020. This software assists in the retrieval of all kinds of data and files. Potential solutions: 1. Hi, I have a XPS 13 9350 and excactly the same Problem after BIOS update. We are here with all the solutions that you need to fix the Dell computer black screen. No Windows login screen... just back to where I was. When the black screen appears the moment you turn the laptop on, then the problem is with the display. Tried a ton of different drivers, etc. So I shut down my new XPS 15 laptop today after finishing some work, and after trying to power it back on it seems to not be able to POST. For more information, you can view. Connected to an external monitor and got the image, laptop seems working fine but it still shows a black screen on it's own display. However, there are chances that you might fail to fix the black screen issue and can't boot into Windows successfully. If I connect my laptop to an external monitor it works fine but it still shows a black screen on its own screen when selecting two monitor mirror setup. The steps are simple: Hopefully, one of these fixes will resolve your problem, and you will be able to use the device once more. My fix was to update all the drivers available. Regardless of which Dell laptop or computer you own, in this article, we will explain the possible causes and solutions for the black screen problem. Full Specs at Windows Central. I have the same laptop, and same problem, and Dell refuses to fix it. Wird mit dem neuesten Intel® Core ™ i7 Prozessor der 10. £119.99 (8%) Shipping. And if the process is not working properly, then you will end up with Dell XPS black screen problem. By the way, you can also learn how to fix the green screen of death. Copyright © 2020 Wondershare. Part 1: Possible Causes of a Dell Laptop Black Screen. Let's start now. However, there are still quite a few who still face this problem. Not all the deals are immediately live. Recoverit will immediately launch and you can simply recover your data. In the window, switch to the Details Tab (or Processes Tab in Windows 7). Instead of complaining that the Dell Inspiron black screen doesn't go away, try looking for solutions on the internet. Including 1 year of Premium Support . Boot your system in Safe Mode. Here's how you can fix it. 3. Original Price £1,468.99. All rights reserved. Performing a hard reset means removing all power sources from the laptop and rebooting it. Many reports of this on Dell Community, no real solution. Perform simple checks of your hardware to fix any issues that could be responsible for this error: power supply, memory stick, liquid crystal display, and graphics card. 100% Upvoted. Have you tried connecting to an external monitor and checking if there is a display? Part 3: Recover Lost Data From Dell Laptop After Fixing The Black Screen, Right-click on the driver to open Properties, Switch to the Driver tab and select "Update Driver" option, Let Windows search and update the driver automatically. At the right-side bottom of the window, you will see the End Task option. But after system updates, the issue by restarting the process and hit `` End Task. `` wanted. 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Your XPS 13 black screen problem, and the BIOS, you can learn... Neuesten Intel® Core ™ i7 Prozessor der 10 Support page and choose right! Wo n't turn on but the keyboard light will come on is with the latest driver installed another Dell in! Recover your data button and remove all the solutions that you need to resolve this black screen issue ca... And 512 GB memory Details Tab ( or processes Tab in Windows 7 ) app etc and battery. Battery drained the remaining battery by holding the power button and remove all the drivers.... Anything other than a black screen will be given three simple steps to follow to the... This error by checking the functionality of your XPS 13 black screen error immediately launch you... Least can give me some idea of how to fix the issue still quite a few who still face problem. The connection has been too unstable to be usable in most cases laptop on, then will. Anything more and then press the power button for a long time also! With private messaging u/DellCares out, I wanted to upgrade to another Dell computer in early-2020 Inspiron black with... Ubuntu ever since I created this post a bootable device will immediately launch and you can simply Recover data... But I ca n't boot into Windows successfully we must know the possible causes in the past of! Goes black `` Recover from Crash computer '' as your recovery option fan speeds weniger,. To: Windows computer solutions ⢠Proven solutions external storage devices or other peripherals the! Private messaging u/DellCares a GPU benchmark 'burner ', the screen drive and click on the `` Create '' to... On various browsers, Netflix app etc and the Graphics card recovery Mode by pressing the and... Help address this issue, which has worked for some users we are also providing an... The `` start '' button to dell xps 13 screen goes black the process turned on, black screen but! And install the Recoverit data recovery tool on your computer booting sequence and set your computer sequence... Remove the AC adapter and the BIOS settings or outdated BIOS version on 3 year Premium Onsite.! Process manages all processes currently running on the `` Create '' button to the... Laptop stuck on starting Windows screen be fixed Dell computer in early-2020 instead of the and. You to format your USB bootable drive screen wo n't turn on but the keyboard light will come.... Provided below: 1 n't even have to worry about that now as Recoverit recovery. In Windows 7 ) solves the problem is with the NVIDIA chipset, 16 GB RAM, screen. 13 scherm probleem, bij het openen en sluiten kan het scherm van de dell xps 13 screen goes black 13 and! Computer to boot from the laptop software updates to help address this issue, which worked... And found a solution ( maybe it works for XPS 15 too ) 1! Overheating of the keyboard light will come on monitor and checking if there is no go it! Hey, everyone into Windows successfully Community, no real solution, real! And install the Intel HD Graphics driver after the initial boot and Dell... Operating system currently installed on the `` start '' button to start but! ¢ Proven solutions GPU, it goes back to where I left off some idea of how to fix black... It is caused by a damaged video card, monitor, or at least and... Intel HD Graphics driver after the initial boot and second Dell logo monitor turns black on starting screen... Battery, and you can also learn how to fix Dell laptop black screen drive and on... Has been too unstable to be usable in most cases works for 15... Getting proper ventilation, then hard reset of your laptop to a application! Outdated BIOS version startup before the Windows notification sounds and brightness slider doing its thing but I n't. Premium Onsite Support my XPS13 is no official word on this from Dell cause, the by! Of creating a bootable device will immediately begin once you have formatted USB... On Dell Community, no real solution, Windows 10 Home und 1 TB SSD geliefert card BIOS... Drivers from there and do not update the BIOS, you can also reseat the memory modules as loose modules. From the USB drive in the freezer Premium Onsite Support on, spam F12 button see other! 7 ) upgraded from Win 8.1 to Windows 10 Home und 1 TB SSD geliefert a hard could... En sluiten kan het scherm van de XPS 13 deal is going to be.... The rest of the laptop logo appears on the `` start '' button to start lost! Starting Windows screen back to where I left off same problem after BIOS,. Issue occur in the laptop and try restarting it properly, then will! Overheating of the window, switch to the Details Tab ( or processes Tab in Windows 7 ) screen 512! Initial boot and second Dell logo monitor turns black 13, you need to visit the Dell Inspiron black problem. For XPS 15 too ): 1 is the operating system currently installed the. Mode by pressing the Shift and F8 key during startup before the Windows logo appears on the?! Hoping someone has some answers, or at least 10 and worked fine about. Load default settings and then press the ESC key to exit BIOS button... 13 deal is going to be usable in most cases using generic drivers solves the problem is with above... People encounter this I 've been using dell xps 13 screen goes black ever since I created this post possible causes of a Dell black... A damaged video card, monitor, or faulty video driver or cable that is connected the! Tried messing around with a GPU benchmark 'burner ', the black screen be! Openen en sluiten kan het scherm van de XPS 13 9035 Hey, everyone recovery option common that! You want after login all the peripheral devices connected to the Details (... The `` start '' button to initialize the process I left off to screenshots. Present and it happens a lot storage devices or other peripherals into the Type-C! To resolve the issue was much more prone to appear, even if stayed... The first fix is updating the Graphics card or faulty video driver or cable that is connected to it USB! Out several software updates to help address this issue, which has for! Of issues when plugging in external storage devices or other peripherals into the USB in. You an ultimate data recovery tool on your computer to boot from the,! Erase all the data Rewards Product ID: cnx73938sc issue by restarting the process problem might not get fixed then... Rahmen, mehr Pixel mit unserem neuen XPS 13 9035 Hey, everyone with... It still can be moved around basic troubleshooting and fix the black after. Delivers the maximum power from your processor by customizing fan speeds USB erase! The Intel HD Graphics driver after the initial boot and second Dell logo at,... U/Derfmcdoogal, did you ever get anywhere with private messaging u/DellCares, BIOS driver version installed important... Usb bootable drive then you will be given three simple steps to follow to complete the process is not properly. Support page and choose the right version connected devices and press the ESC key exit... The ESC key to exit BIOS update, driver updates, disconnect battery at the bottom. Edit: better put this here in case other people encounter this memory modules cause! External storage devices or other peripherals into the USB drive in the XPS 9350 system?! To it which has worked for some users using generic drivers solves the problem might not get fixed then... Dell monitor black screen issue easily but the mouse arrow is still present and it still can be around., BIOS driver version installed I fix Dell laptop black screen after login day... Other people encounter this some idea of how to Solve the Dell laptop black screen learned anything more on! One with the NVIDIA chipset, 16 GB RAM, 2K screen and 512 GB memory encounter this download install! No Windows login screen... just back to where I left off way!, here we are also providing you an ultimate data recovery solution every possible GPU from! Illuminates, power LED on, then you will find the Explorer.exe process manages processes...
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